Knowledge Management System
What is a system? this question asked by ms Fatimah
all sort of answer have been given by students, but when miss asked me "Azre what is a system?". I was speechless, maybe it was 8 am in the morning, and im still sleepy i guess. :D
but the best answer of what is a system is:
there is an input and output, which in between them there is a process.
Input->Process->Output
or
The diagram of General Characteristics of a System
When we went to Bank Negara, we have seen their KMS(Intranet), it is also included in KMS but under the Content Management System (CMS).
This is the list of Knowledge Management Sub-System consist of:
—-Browser
—-Portal
—-Data
management—
-Collaborative
processes—
-Single
platform
—-Common
approach and ‘feel’
Next, we will discuss about Electronic Document Management System. It consists of :
-Dss :Decision Support System
-Gdss : Group Decision Support System
-Ess : Executive Support System
-Pss : Performance Support System
-Wms : Workflow Management System
-Crms : Customer Relationship Management System
Dss: Assist decision
making by combining data, analytical tools and models to support structured and
unstructured decisions.
Gdss: Interactive
system to facilitate solution of unstructured problems working in a group.
Ess: Help senior managers
with unstructured problems. Also, can utilize OLAP.
Pss: Assist groups or
individuals to perform certain tasks. May contain
multimedia delivery and use techniques such as expert systems and natural
language recognition.
Wms: Allows documents and
other forms of knowledge to be routed among individuals and applications
according to predefined processes.
Cms: To coordinate all
business and technological processes dealing with the customer. Share customer
information between sales, marketing finance and service divisions.
With that, i end my post for this week, have a really nice holidays, and Selamat Hari Raya Aidilfitri, and Maaf Zahir Batin, Hope that God will bless us All. Assalamualaikum and Good bye for now.
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