2.8.2013

Knowledge Management System

What is a system? this question asked by ms Fatimah
all sort of answer have been given by students, but when miss asked me "Azre what is a system?". I was speechless, maybe it was 8 am in the morning, and im still sleepy i guess. :D

but the best answer of what is a system is:
there is an input and output, which in between them there is a process.

Input->Process->Output

or

The diagram of General Characteristics of a System

When we went to Bank Negara, we have seen their KMS(Intranet), it is also included in  KMS but under the Content Management System (CMS).


This is the list of Knowledge Management Sub-System consist of:
—-Browser
—-Portal
—-Data management—
-Collaborative processes—
-Single platform
—-Common approach and ‘feel’ 


Next, we will discuss about Electronic Document Management System. It consists of :
-Dss :Decision Support System
-Gdss : Group Decision Support System
-Ess : Executive Support System
-Pss : Performance Support System
-Wms : Workflow Management System
-Crms : Customer Relationship Management System

Dss: Assist decision making by combining data, analytical tools and models to support structured and unstructured decisions.

Gdss: Interactive system to facilitate solution of unstructured problems working in a group.

Ess: Help senior managers with unstructured problems. Also, can utilize OLAP.

Pss: Assist groups or individuals to perform certain tasks. May contain multimedia delivery and use techniques such as expert systems and natural language recognition.

Wms: Allows documents and other forms of knowledge to be routed among individuals and applications according to predefined processes.

Cms: To coordinate all business and technological processes dealing with the customer. Share customer information between sales, marketing finance and service divisions.

With that, i end my post for this week, have a really nice holidays, and Selamat Hari Raya Aidilfitri, and Maaf Zahir Batin, Hope that God will bless us All. Assalamualaikum and Good bye for now.

week 8

26.7.2013

This week, we did our supplement test, where the test is based on tutorial 6. It shows improvement in marks for all the students. This supplement test really help students with low marks thus increase their coursework marks.

This week lecture is based on chapter 8 and 9. Ms fatimah taught us 2 chapters this week.
basically, chapter 8 is just a review chapter and for our knowledge only, it will not be included in our final examination.

on chapter 8, it was on learning organization. As we all aware that every person had a different styles of learning method. this is an ilustration on individual learning styles from chapter 8.

Also we learnt to distinguished between learning organisation and organisation learning.

Now we moved on to chapter 9 "knowledge management tools".

firstly is on cognitive mapping tools:

then move on to information retrieval tool:

and also

also there is a slide on 3d virtual world, where all the work such as helpdesk where the task is to help guide people and answer question, but now, its all are with virtual aid.

this video is the application of 3d virtual world on interior design of a home.

http://www.youtube.com/watch?v=UqzSXLgi5P4

19 July 2013

Last week we have done our test, it is an open book test. The test period was 1 hour, we manage to complete it within that time constraint. Because of the open book, it put our pressure away unlike other tests. Basically it was an answerable test, the difficulty was about medium. Thank you madam.

Also, this chapter is very vital for our assignment, we utilize the notes as our aid to help and guide us in completion of this assignment.

This week lecture was on organization culture

Several factors have been identified as cultural influences include:

Past patterns and history
Teamwork
Climate and morale
Information flows across the community
Supervision quality
Leadership
Workplace interactions

we move on to the effective of knowledge culture, where we can sum it up by

than we go to changing of organizational culture:

-Culture is resistant to change

-People resist change
—>Change can be threatening
—>Don’t see benefit from change
—>Don’t feel ownership of change

-Knowledge sharing culture
—>Knowledge sharing should be norm, not exception
—>People must be encouraged to work together  and rewarded for doing so
>—Trust is key dimension

Lastly, we end our entry with a picture of what is change of organizational culture to workers. They are afraid of change, of course not all changes are bad, but from this picture below, we can significantly change a dull face to an interesting art. thus, summarized that not all changes are bad, but can be "like a rainbow after the rain".

that all for this entry, thank you and assalamualaikum. :D

12 July 2013

It was 6 weeks ago the class started, and there will be a mid term test on the 7th week, which is next week. it is unbelieveable how time flies. okay enough of nonsense talking.

now, on this week the 6th week, we learnt about  knowledge acquisition and application.



what is knowledge acquisition and application? knowledge application can be derived and explained by the km cycle.

 which we can translate it to

¢Knowledge Acquisition: Reuse
-—Promote efficiency
—-Lead to Innovation


¢Knowledge Application
—-Application of knowledge is filtered through human brain and applied to job tasks


on relatively different matters, by studying knowledge management, we may know what kind of person are we. And this is why.

ISTJ “Take Your Time and Do It Right”	ISFJ “On My Honor, to Do My Duty…”	INFJ “Catalyst for Positive Change”	INTJ “Competence + Independence = Perfection”
ISTP “Doing the Best I Can With What I’ve Got”	ISFP “It’s the Thought That Counts”	INFP “Still Waters Run Deep”	INTP “Ingenious Problem Solvers”
ESTP “Let’s Get Busy!”	ESFP “Don’t Worry, Be Happy”	ENFP “Anything’s Possible”	ENTP “Life’s Entrepreneurs”
ESTJ “Taking Care of Business”	ESFJ “What Can I Do For You?”	ENFJ “The Public Relations Specialist”	ENTJ “Everything’s Fine – I’m in Charge”

And also

move on to what happened in tutorial class. on our tutorial class, miss fatimah has presented us with a short video of what knowledge actually is. for what have i remembered, it was a knowledge sharing, add value, organizing, and many more.


i think that is it for this week, and wish us luck on our test this tuesday. i ended my writing with assalamualaikum and good bye. happy fasting :D

5 july 2013

class started as usual at 8 am. this week is the last week before the month of fasting arrived, so we hope that pn fatimah understand why after this week we will be weak and sleepy.

okay move on to our topic...

this week lecture is about COP or communities of sharing.

research shows that on 45 minutes of finding information online, 5 minutes is the information achieved and obtained, but if we go offline for information, we will gain 90% of the information that we needed in 5 minutes.

what is cop?
we can summarized it in this figure

lastly is the implication of knowledge sharing

¢Connecting professionals across platforms, across distances.
¢ Standardizing professional practices.
¢ Avoiding mistakes.
¢ Leveraging best practices.
¢ Reducing time to talent.
¢ Building reputation.
¢ Taking on stewardship for strategic capabilities.
¢ Retain employees through communities of practice
—If a knowledge worker is working at an organization where he or she is able to be an active member of one or more communities of practice, this will be a significant incentive to stay with that organization.


thats all from us this week, hope this post is will be helpful to others..

thank you and assalamualaikum.....

OUR GOALS!!!!

Our Aims and goals - What we want to achieve from this class is

-We want to learn if km are profitable to us
-We want to know how much does km worker's salary
-We want to get an A in this class
-We want to have a great and enjoyable class.

Week 4

28.6.2013

Today is a lovely day, the haze are away, and we are in our best form.

pn fatimah arrived in class today, she's bringing her daughter, she is so cute, which she will go wherever pn fatimah moves. she would play with the screen and showing her beautiful smile with few of her teeth are already gone.

okay, today we are learning about Knowledge Capture and Codification.

 Cognitive map

im just showing the important part of the lesson for todays, that might be useful later.

Decision tree

below are the description and the elaboration of cognitive map and decision tree.

 ok move on, i want to share to all of you, what we have done this week.


on 26.6 we went to bank negara. we departed at 8 am and arrived at 10.30-11.00 am. 2 buses bringing mmu student from MIS and TKM class. we learned about the importance of KM in bank negara and for all organization.

tkm was popular and implemented in malaysia from 2000 onwards. which this shows how little and young we are in this field. what does KM do that make it so important nowadays, it is because the KNOWLEDGE. yes, Knowledge is power, and it can bring us everywhere. so this is why km is important. the sharing of knowledge brings advancement in all section in some organization

ok, these are the picture we managed to capture

Tkm week 3

Week 3, 21.6.2013


This week we are going to learn about km models. Km models is the most crucial parts of km. this is because it describes the km cycle which required a conceptual framework to operate within.

1) von krogh and Roos' model:
It is mostly about knowledge owner and knowledge seeker relationship

2) Nonaka and Takeuchi model:
It is also known as spiral model. Which its evolved from 1 stage to another.
TT(socialization) TE(externalization) ET (internalization) EE(combination)
This summed up what this model is all about

3) choo sense-making model:
This model focuses on how individuals must make sense, or develop understanding, of the knowledge that available in organization.

4) Wiig model:

5) Boisot I-space model:

 Now, we talked about we have gone through this week. On the tutorial session, we have a really amazing activity which involved student to fold their cloth in shortest period. Pn fatimah,  show us this  video which help us save time to fold our cloth in future. It takes times for us to adapt with the new stail of folding. But that is knowledge. From explicit to tacit knowledge, we managed to fold our cloth according to the video.

How to fold shirt fast

TKM 1291 - Week 2 (Lecture)

Friday -14.6.2013

First of all,we would like to remind everyone of the trip to Bank Negara. It is on 26.6.2013, make sure you guys are at MMU before or at 7.00 am in the morning. Don’t let others wait for you, its not nice and people may hate you for that.

Pn Fatimah arrived in class today with an angry look on her face. We thought that she has some problems with our classmates. At first we are afraid to ask, but some courage’s student managed to ask her a question. Oh, its only a case of insufficient slept last night, as she has a late evening class.  We are relieved.

Before the lecture start, she gave us the task to drew our daily unique life cycle. This is what we have drew.

Today lesson  is on lecture 2 “KM life cycle”.  The major phase of KM life cycle is:

-creation

-capture

-codification

-sharing

-accessing

-application

-reuse

Then we moved on to four model of KM selected as this model are most widely used. It is  the Zack & Meyer KM life cycle, the Bukowitz and Williams KM life cycle, the McElroy KM life cycle, and the WIIG KM life cycle.Lets discuss on this model. This is what can be summarized from the lecture today

the Zack & Meyer KM life cycle:

-acquisition

-refinement

-store/retrieve

-distribution

-presentation

The Bukowitz and Williams KM life cycle:

-get

-use

-learn

-contribute

-assess

-build/sustain

-divest

The McElroy KM life cycle:

-individual and group learning

-knowledge claim validation

-information acquisition

-knowledge validation

-knowledge integration

WIIG KM life cycle:

-creation

-sourcing

-compilation

-transformation

-Dissemination

-application

-value realization

Then, there Is a break for 10 minutes, Zareef  who is one of our teammates were asked about how to cook instant noodle, there some arguments on different style of cooking. But it just instant noodles I guess, in what ways you might cooked it, it will still end up in your stomach.

The, second Zharif were called, he was asked to elaborate on how to play hopscotch or  “teng-teng” in words, it was hilarious because he can demonstrate on how to play it, it was so hard, and he quite shocked when his name were called.

Because I end this entry, I would like to show all of you on how traditionally the game was played, but with some minor change on some parts. This is the link, you guys should click on this link.

http://www.youtube.com/watch?v=mc5zql7O_04

that’s all for this entry… thank you

TKM 1291 - Week 1

Friday, 7.6.2013 is our first class of TKM 1291 Knowledge Management. Class started at 8 am and end at 10 am. First impression of that class is it was a very enjoyable class to go to. Madam Fatimah as a lecturer and she started to explain and elaborated on our course outline, what to expect and when are the important dates to be noted. The first name she called up in the class is Bryan Tan, I guess he is the most popular guy in our class.

We have to make up a group of 3 to 4 person in a group, our group consist of Naim, Zareef , Azre and Tariq. We have to make a blog which we have to update weekly based on our class lesson, so this why this blog was born. This blog will be evaluated as one of our course work marks, so this is important as the lesson in class it self.

Our first task, is to divide a piece of paper into 2, and then we have to paint a picture of a flower. Where some of us draw a rose, hibiscus and so on, some with 5 petals, some with 6, so it’s a variety. We have to find who really draw a picture same as ours, but we couldn’t find anyone who did.  The lesson that she wants us to see is that everyone is unique, no one has the same flowers . it is not based on who drew the most beautiful flower, but the involvement in class is what count.  

Then she given us our second task, which she wants us to draw a map of MMU Melaka campus, it goes same as the first task. This is some pictures of what we have drew in the class.

As our lecture started, she asked around for what is meant by data, some of us answered and given different answers which reflected on what the first task, where all person are unique as an individual.

Then there is  riddle which are given to us in the slide, but the funny thing is she mistakenly said that the box is 3 inches wide , 3 inches deep and 6 inches high. Why we said that it is funny because the answer is a refrigerator, if it was in inches, you could only manages to store a ngan yin peanut in it. And if we are asked to answer that riddle, I would personally answer it was a casket for an ant rather than a refrigerator.

Than we go on to the real stuff, the lecture. There is an elaboration of tacit and explicit knowledge. There is a huge difference about this 2, which tacit knowledge is more about subjective side and explicit knowledge is objective and rational side of knowledge.

Then, we going to learn about what is km. km is “ the effective learning processes associated with exploration, exploitation and sharing of human knowledge (tacit and explicit) that uses appropriate technology and cultural environments to enhance an organizations intellectual capital and performance.”

Also before the class ended, she show us the meet Owen story.  Where this guy is good at his programming, he went to an interview for a job based on what he has studied before. He is good at what he is doing and he was given a chance to be involved in a training, this shows that km Is really important in achieving your goal in your job latter.

Also before the class ended, Madam Fatimah invited us to go to Bank Negara, we were really excited because it is a field trip with all our friends, and this would be amazing and enjoyable. There is 2 dates that she recommended us to consider, but most of us prefer the Wednesday trip as it was less class available on that day.

So I guess this is what is first week is all about, we will update our blog sooner. So be ready to read our amazing journey in TKM class with madam Fatimah.

That’s all folks. Bye and Assalamualaikum.